Privacy policy

What Taxo can access

Taxo requests two permissions from your store: permission to read your products, and permission to update them. Nothing else is requested, and nothing else can therefore be reached.

In particular, Taxo has no access to your customers, your orders, your payment details, your staff accounts, or your storefront visitors. These permissions are granted by Shopify at install time and are visible on the install screen before you accept them.

What Taxo stores

Taxo stores the access token Shopify issues for your store, your app settings, a record of each run and of each product processed in it, and a record of the usage reported to Shopify for billing.

For each product it processes, Taxo keeps its Shopify identifier, the category it suggested, a confidence value, and a fingerprint of the product content it read. The fingerprint exists so that an unchanged product is not paid for twice.

Taxo also keeps what you answered during the app's introduction, the display language you picked, and the sample of your own products it read to show you what it would change. The answers decide which explanation you are shown first; they are not settings, and they change nothing about what Taxo does to your catalogue.

Taxo does not store product images, and it does not build a copy of your catalogue.

Sending product information to an AI provider

To propose a category, Taxo sends a product's title, description, type, vendor, tags and, where available, one product image to Google's Gemini API. This is the only third party that receives any of your data, and it receives it for this purpose alone.

This information is sent as part of the request and is not used by Taxo to train any model. Google's handling of API requests is governed by its own terms for the Gemini API.

No customer information is sent, because Taxo never has access to any.

What Taxo writes back to your store

When you approve a suggestion, Taxo writes the product category to that product, and a small marker recording that it did so. It changes nothing else: not your titles, descriptions, prices, inventory, or images.

Nothing is written without your approval, unless you have explicitly turned on automatic application, or an automatic re-check, in the app settings. Both are off unless you switch them on, and both stop at the monthly limit you set.

When you uninstall

Uninstalling revokes Taxo's access to your store immediately. Your session is deleted at that point.

Shopify then sends a shop data deletion request, normally 48 hours later. On receiving it, Taxo deletes your settings, your runs and their per-product records, your product fingerprints, the stored sample of your products, and your introduction answers and language choice.

Records of usage already reported to Shopify for billing are kept, because they are the accounting record of charges that have been made. They contain no personal data.

Customer data requests

Shopify requires every app to answer requests to view or delete a customer's data. Taxo answers that it holds none, which is accurate: it has never had permission to read customer information.

Where data is held

Taxo runs on servers in Amsterdam, in the European Union, and its database is hosted in the same region.

Contact

For any question about this policy or about the data Taxo holds for your store, write to the support address shown on the app's listing.